No black box. Here's exactly what happens to your file between upload and delivery.
Upload your audio or video through the quote form, or share a link if the file is large. Tell us the turnaround you need, whether you want full verbatim or clean transcript, and anything we should know — technical terms, names, accents, background noise.
You get a fixed quote based on the actual length of your file, before any work starts. No surprise charges after delivery. Once you approve it, the clock starts.
The audio runs through automated transcription to generate a raw draft with timestamps and initial speaker separation. This gets the words down fast, but it's never the final product.
A reviewer listens against the raw draft, fixes misheard words, corrects speaker labels, and applies the formatting you asked for. This is the step that separates a usable transcript from a rough guess.
You receive the finished file in the format you requested — Word, PDF, plain text, or caption files — sent straight to your email or a download link.
Spot something that needs a second listen? Flag the timestamp and we'll fix it, free, as long as the request is within the original scope.
Automated transcription alone gets the shape of the conversation right and the details wrong — misheard names, missed cross-talk, dropped words in noisy audio. Every file that leaves Apex Transcript has been checked by a person against the original recording before it reaches you.